Greenland Lombok Adventure — Mount Rinjani Trekking & Lombok Tour Operator

Thank you for choosing Greenland Lombok Adventure, your trusted Mount Rinjani trekking organizer and Lombok tour operator. To ensure a safe, smooth, and enjoyable holiday in Lombok, please read our booking terms carefully.

We organize Mount Rinjani trekking packages, Lombok hiking tours, crater rim camping trips, and private Lombok island tours with professional local guides.

1. How to Make a Reservation

To book your Mount Rinjani trekking tour or Lombok travel package, you can easily contact our team through:

• Our official website booking form
• Email: info@greenlandlombok.com
• WhatsApp customer service (fast response)

After that, our team will check availability and send complete booking details via email or WhatsApp.

Your reservation becomes officially confirmed once you complete the deposit payment and receive our confirmation message.

2. Required Travel Documents

To register your trek at Mount Rinjani National Park, we need identification documents from all participants.

For International Travelers:
• Copy of passport

For Indonesian Travelers:
• Copy of valid ID card (KTP)

You can send the documents via email or WhatsApp for faster processing.

3. Booking Confirmation Process

Step 1 — Send Identification Documents

First, all participants must submit valid identity documents for travel verification and national park registration.

Step 2 — Pay the Deposit

Next, you must pay a minimum deposit of 25% of the total tour cost. This payment secures your trekking schedule and guide arrangements.

Once we receive the payment, we immediately issue an official booking confirmation.

4. Deposit Payment Methods

To make things simple, we offer secure and flexible payment options:

Bank Transfer

You can transfer the deposit directly to our official company bank account. Our team will provide the banking details upon request.

PayPal (Online Payment)

Alternatively, you may pay via PayPal for a faster and safer international transaction. Simply provide your PayPal email, and we will send a payment link.

Please note that all transfer and administrative fees are the guest’s responsibility.

5. Arrival & Pick-Up Information

To ensure a smooth airport or harbor transfer in Lombok, please send your arrival details at least 2 days before arrival.

✈ If You Arrive by Flight:

• Flight number
• Arrival time

🚤 If You Arrive by Fast Boat:

• Boat company name
• Arrival time

🏨 If You Are Already in Lombok:

• Hotel name or pick-up location
• Preferred pick-up time

This information helps our driver and trekking guide prepare your transportation properly.

6. Final Payment

You can complete the remaining payment upon arrival in Lombok using:

• Cash (Indonesian Rupiah)
• Debit or Credit Card (Visa & Mastercard) — 3% bank fee applies

After payment, please send proof of transaction for verification.

7. Cancellation & Rescheduling Policy

Please understand our cancellation rules before booking your Mount Rinjani hiking tour:

• Deposits are strictly non-refundable
• Date changes are not allowed after park entry tickets are issued
• Rescheduling requires purchasing new tickets based on official national park regulations
• Cancellation on departure day requires full tour payment

Force Majeure Exception

However, if the Indonesian government officially closes Mount Rinjani due to natural disasters (such as volcanic activity or extreme weather), refund requests may be processed. Please note that refund processing requires time.

8. Health & Fitness Requirements

Mount Rinjani trekking requires good physical condition. Therefore, all participants must be fit for hiking and camping activities.

Please inform us in advance if you have:

• Medical conditions
• Food allergies
• Special dietary needs

Additionally, bring personal medication for safety during the trek.

9. Responsibility & Liability

Greenland Lombok Adventure operates as a professional Mount Rinjani tour organizer and coordinates services with transport providers, hotels, and local guides.

However, we cannot take responsibility for:

• Flight or boat delays
• Loss of personal belongings
• Itinerary changes caused by weather or natural conditions
• Accidents beyond our operational control

10. Travel Insurance Recommendation

For your protection, we strongly recommend purchasing comprehensive travel insurance before joining our Lombok adventure tours.

Travel insurance helps cover:

• Trip cancellation
• Flight delays
• Medical emergencies
• Hiking accidents

Without insurance, guests bear all financial risks.

11. Agreement to Our Terms

By making a payment, you confirm that you understand and agree to all booking terms and travel policies of Greenland Lombok Adventure.

Official Contact — Greenland Lombok Adventure

Trusted Mount Rinjani Trekking Organizer & Lombok Travel Agency

📍 Address
Jl. Pariwisata Senaru, Bayan
North Lombok, West Nusa Tenggara 83354 — Indonesia

📞 Phone & WhatsApp
+62 823-4033-2223

📧 Email
info@greenlandlombok.com

🕒 Operating Hours
Daily 08:00 AM – Closing (Central Indonesia Time)

Thank you for trusting Greenland Lombok Adventure, your reliable partner for Mount Rinjani trekking packages, Lombok hiking tours, and Indonesia adventure travel.

We look forward to guiding you on an unforgettable journey to the beauty of Lombok Island.

Greenland Lombok is a locally managed adventure and travel operator proudly based in Senaru Village, the gateway to Mount Rinjani. For more than a decade, we have focused on delivering high-quality trekking experiences, Lombok island tours, and reliable private transport services throughout Lombok and the surrounding islands.

Greenland Lombok® is an officially registered brand operated under CV Greenland Lombok and recognized by Indonesian regulations. This legal foundation demonstrates our strong commitment to professionalism, operational transparency, and dependable service standards for every traveler we assist.

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